FAQ Frequently Asked Questions
About Our Products
What makes Aranca Cosmetics different?
We specialize in premium, dermatology-tested skincare and haircare formulated for sensitive skin. Our spa-inspired, minimalist approach focuses on clean, hypoallergenic ingredients that deliver real results.
Are your products natural and clean?
Yes, we carefully select ingredients and avoid harsh chemicals, parabens, and sulfates. Our formulations prioritize skin health and safety.
Are your products suitable for sensitive skin?
Many of our products are specifically designed for sensitive skin, including our Calm & Blissful Shampoo, Sensitive Skin Cleanser, The Barrier Cream, and Silky Cashmere Cleanser.
Are your products vegan and cruelty-free?
We are committed to ethical practices. Please refer to individual product pages for specific certifications.
Do you test on animals?
No, we never test on animals.
Product Usage and Care
How do I use the Rosemary & Mint Scalp Reset scrub?
Apply to wet scalp before shampooing, gently massage in circular motions, then rinse thoroughly. Use 1-2 times weekly for best results.
Can I layer multiple serums?
Yes! Apply thinnest to thickest. Start with lightweight treatments like C-Radiance Treatment (Vitamin C), followed by richer formulas like Peptide Treatment or Clinical Rejuvenation Face Oil.
What is the difference between Clinical Rejuvenation Face Oil and Clinical Rejuvenation Moisturiser?
The Face Oil is a concentrated treatment for targeted areas, while the Moisturiser (with Bakuchiol & Peptides) provides all-over hydration and anti-aging benefits.
How should I store my products?
Store in a cool, dry place away from direct sunlight to maintain product integrity.
What is the shelf life of your products?
Check the PAO (Period After Opening) symbol on the packaging for specific guidance.
Can I use your haircare products on color-treated hair?
Yes! Our Gloss & Balance Shampoo and Conditioner are gentle and suitable for color-treated hair.
Ordering and Payment
What payment methods do you accept?
We accept all major credit cards and secure payment methods via Mollie Payments.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.
Can I modify or cancel my order after placing it?
Please contact us immediately. Once an order is processed or shipped, we cannot make changes.
Do you offer gift wrapping or messages?
Contact us for special requests and we'll do our best to accommodate.
Shipping and Delivery
Where do you ship?
We ship throughout the European Union.
Do you ship internationally outside the EU?
Currently, we focus exclusively on EU shipping.
How much does shipping cost?
We offer FREE SHIPPING on all orders!
How long does delivery take?
Delivery times vary by location. You'll receive tracking information once your order ships.
Do you offer express or expedited shipping?
Shipping options are shown at checkout based on your location.
What if my order arrives damaged or incomplete?
Contact us immediately with photos and we'll arrange a replacement.
Can I track my order?
Yes, you'll receive a tracking link via email once your order ships.
Returns and Hygiene Policy
Do you accept returns?
Due to hygiene and safety regulations for skincare and haircare products, we cannot accept returns.
What if I receive a damaged or defective product?
Contact us within 48 hours with photos and we'll send a replacement immediately.
What if I ordered the wrong product?
Unfortunately, we cannot accept returns on opened products. If the product is unopened, please contact us.
How can I make sure I order the right product?
Check product descriptions and ingredient lists carefully. Contact us if you have questions before ordering.
What if I have an allergic reaction?
Discontinue use immediately and consult a healthcare professional. Please contact us so we can assist.
Account and Privacy
Do I need an account to place an order?
No, guest checkout is available for your convenience.
How do you protect my personal information?
Your information is protected according to our Privacy Policy. We never sell your data to third parties.
Contact and Support
How can I reach customer service?
Use our Contact page and we'll respond within 24-48 hours.
Do you have a physical store or showroom?
We are online-only, allowing us to offer premium products at better prices.
Can I subscribe to your newsletter?
Yes! Sign up via the footer on our homepage for exclusive offers and updates.